Support Center
Email Support
For all inquiries, feature requests, or technical issues:
support@freedomgrid.appWe typically respond within 24-48 hours
Response Time
We aim to respond to all support requests within 48 hours. During weekends and holidays, response times may be slightly longer.
Frequently Asked Questions
Yes, absolutely. All your data is stored locally on your device only. We have no servers, no cloud storage, and no way to access your personal information. When you delete the app, all your data is permanently removed.
Currently, FreedomGrid doesn't support data backup to maintain your privacy. Your data exists only on your device. We're exploring privacy-preserving backup options for future updates.
No, data synchronization is not available. Each device maintains its own separate data to ensure maximum privacy. This means your progress on one device won't appear on another.
The app is designed to encourage daily mindful check-ins. While you cannot modify past entries, you can continue your journey from today. Remember, progress isn't always linear!
FreedomGrid is a personal tracking tool, not a medical or therapeutic application. While it can support your journey, we recommend seeking help from qualified healthcare professionals for addiction recovery. The app is meant to complement, not replace, professional support.
You can set up optional daily reminders to check in. These notifications are completely local to your device and can be customized or disabled at any time in your device settings. We don't send any push notifications from servers.
If you couldn't find the answer to your question, please don't hesitate to reach out. We're here to help you on your journey.
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